Help and contact
Support for your family tree
Send questions about privacy, invitations, billing, exports, or account access. Include the email on your account and the tree name when it helps us troubleshoot.
Contact FamilyBranch
Email is the primary support channel. We aim to reply within two business days, and sooner for account access or billing problems.
Account and access
Get help signing in, accepting an invitation, claiming your profile, or changing member roles.
Privacy and sharing
Ask about share links, viewer access, exports, or removing family information from a tree.
Billing and exports
Get help with Stripe subscriptions, plan limits, watermarks, JPEG posters, and print PDFs.
Helpful details to include
Your account email
Use the same email address you use to sign in so we can find the right account.
Tree name
Mention the family tree name if the question is about people, invitations, sharing, or exports.
What changed
For bugs, describe what you clicked, what you expected, and what happened instead.
Privacy requests
For removal or access questions, tell us which profile or tree is involved and how you are connected to the family.